Overview
- Condusef and Banco Santander México announced the renewal of Santander’s “Compromiso” insignia for elder care, a badge that requires specialized counters, trained advisors, and stronger security, and twenty institutions now take part.
- The regulator said people 60 and older filed 32% of 112,000 bank complaints in 2025, led by unrecognized charges on debit and credit cards.
- It identified three main sources of losses for seniors: phone cons and ATM card swapping by criminals, misuse by disloyal staff, and exploitation by relatives or caregivers.
- Santander reported more than 1.3 million clients aged 60+, along with 675,000 priority branch visits and 3.4 million calls handled under senior protocols in the past year.
- Officials warned that heavy cash use, low connectivity, and worn fingerprints that hinder biometrics leave seniors exposed, so they urge double authentication and basic family-level safeguards.