Overview

• DownDetector recorded more than 7,000 reports by about 12:25pm AEST after problems began around 11:10am.
• Customers reported failed or delayed transfers and app messages stating their “current balance unavailable,” showing only the last logged balance.
• Commonwealth Bank confirmed some services were unavailable and issued an apology, saying it was working to restore access.
• Users posted on X about being unable to access funds for everyday payments, including while travelling or paying service providers.
• PerthNow reported some branches were effectively shutting and some ATMs went offline, with customers unable to withdraw cash.