Overview

• Commonwealth Bank customers reported duplicate transactions leading to overdrawn accounts and financial inconvenience.
• The bank acknowledged the error and stated it is working urgently to reverse the duplicate charges and refund any fees.
• Some customers expressed frustration over being unable to access essential funds for necessities like food and medication.
• The issue has sparked a wave of complaints on social media, with some customers considering switching banks.
• This incident follows a recent $7.5 million penalty for the bank over breaches of Australian anti-spam laws.