Overview

• The outage began around 11 am AEST on May 30 and persisted into the afternoon, blocking online transactions.
• Users reported seeing a “spinning wheel of death” followed by error messages when attempting transfers via PayID or BSB and account number.
• Some customers received warnings that payments “may have failed” and were advised to pause before retrying and check their account balances.
• Widespread reports on Down Detector and social media highlighted the scale of the disruption and customer frustration.
• Commonwealth Bank acknowledged the fault in the CommBank app and NetBank services and said engineers are working to restore full functionality.