Commerzbank Plans to Strengthen In-Branch Customer Advisory Services

The bank aims to enhance service quality at its 400 branches by hiring additional staff and integrating its online brand, Comdirect.

Commerzbank will improve advisory services for private customers by increasing staffing levels, with a minimum of four full-time positions per branch planned.
The staffing expansion will be achieved through internal reassignments and, where necessary, external hires at specific locations.
The new customer service model is scheduled to launch in autumn 2025, following approval from employee representatives.
While maintaining its current network of 400 branches, the bank acknowledges potential adjustments due to changing customer mobility and branch utilization rates.
Plans are underway to better integrate the online brand Comdirect, exploring features like enabling mortgage applications directly through Comdirect accounts.