Overview

• Commonwealth Bank confirmed a scheduled overnight maintenance window ran longer than expected, leaving some services limited or unavailable on Saturday morning AEST.
• Payments and transfers via the CommBank app, NetBank and phone banking were affected, with Travel Money top-ups and international transfers unavailable.
• Debit cards could still be used with lower limits, credit cards functioned as normal, and merchant EFTPOS and online payments remained available with reduced debit limits.
• The bank advised that scheduled payments and merchant settlement payments may be processed after the maintenance window.
• Customers reported being unable to pay in stores and criticised the timing, while the bank also posted a heads-up on X and directed users to its service-updates page.