Overview

• Cityline misprinted some standing tickets for Coldplay's concerts with incorrect 'VIP-FLORIS' details, causing confusion among buyers.
• Hong Kong authorities and the Consumer Council have intervened, urging Cityline to address the issue promptly and protect consumer rights.
• Cityline has expanded ticket exchange locations, including options in mainland China, and agreed to refund handling fees for affected buyers.
• The Consumer Council has received 25 complaints as of March 23, 2025, reflecting ongoing dissatisfaction with the exchange process.
• Fans, particularly cross-border attendees, have expressed frustration over the inconvenience and additional costs caused by the ticketing error.