Coldplay Ticket Misprint Prompts Consumer Complaints and Expanded Exchange Measures
Cityline has admitted to errors in standing tickets for Coldplay's Hong Kong concerts, leading to logistical challenges and 25 complaints to the Consumer Council.
- Cityline misprinted some standing tickets for Coldplay's concerts with incorrect 'VIP-FLORIS' details, causing confusion among buyers.
- Hong Kong authorities and the Consumer Council have intervened, urging Cityline to address the issue promptly and protect consumer rights.
- Cityline has expanded ticket exchange locations, including options in mainland China, and agreed to refund handling fees for affected buyers.
- The Consumer Council has received 25 complaints as of March 23, 2025, reflecting ongoing dissatisfaction with the exchange process.
- Fans, particularly cross-border attendees, have expressed frustration over the inconvenience and additional costs caused by the ticketing error.
South China Morning Post 
