Coempt Says Scanning Error, Not Software Flaw, in CBSE On‑Screen Marking Row

Overview

• Coempt issued a public clarification on Thursday saying recent student complaints about blurred images and a reported answer‑sheet mix‑up do not stem from a systemic software failure.
• The company traced the specific case of a student receiving another candidate’s sheet to the physical scanning step and said it has identified the scanner operator and location involved.
• Coempt said a 19‑year‑old researcher who publicised platform access had reached a test server used for dummy exams and that no student records or production infrastructure were compromised.
• The vendor reported that scanned copies have been delivered to about 95% of applicants and that it is reviewing image‑quality and delivery problems in coordination with evaluation authorities.
• Coempt serves dozens of institutions and processes millions of answer booklets annually, and its statement referenced a 2019 Telangana dispute as context while inviting government review and records inspection as the next step to resolve oversight questions.