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Coca-Cola’s AI Holiday Ad Faces Backlash Over Visible Glitches as Creators Defend Work

The AI-led campaign lands during a broader push for cost-saving automation at the company.

Overview

  • Coca-Cola rolled out a generative-AI holiday campaign for 2025 that is slated to air in about 140 countries, according to industry reporting.
  • The spot was produced by Secret Level, a studio that describes itself as powered by AI, which shared behind-the-scenes footage of its workflow.
  • Online viewers flagged AI-specific continuity errors, including Coca-Cola trucks changing shape and gaining or losing wheels between shots.
  • Secret Level and credited artist Christopher Fryant said the project required significant craft and said criticism comes with the territory.
  • Pratik Thakar signaled the brand will keep using AI despite detractors, and separate coverage links the rollout to July plans to close five U.S. sites as part of a move toward automation affecting roughly 900 jobs.