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Co-op Recovers from Cyberattack as M&S Faces Prolonged Disruption

Co-op restores operations after swift action, while M&S struggles with online outages, data theft, and financial losses following ransomware attacks.

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Overview

  • Co-op has restored its stock ordering and payment systems, with improved stock availability expected in stores and online this weekend.
  • Marks & Spencer remains unable to process online orders, with in-store stock availability gradually improving but full recovery expected to take weeks.
  • Both retailers confirmed data breaches, with customer and staff personal details stolen, though no passwords or payment information were compromised.
  • The attacks, attributed to hacking groups DragonForce and Scattered Spider, highlight vulnerabilities in outdated IT systems and the rise of ransomware-as-a-service tools.
  • Experts emphasize the urgent need for stronger cybersecurity measures across the retail sector, citing risks from AI-enhanced phishing and underinvestment in IT security.