Overview

• Ticketmaster must give fans at least 24 hours’ notice if standing tickets will use differentiated pricing tiers.
• Buyers in online queues will see more upfront information about ticket prices before checkout.
• Potentially misleading premium labels such as “platinum” will be dropped after Oasis tickets were sold at roughly 2.5 times the standard price without added benefits.
• The CMA issued no fine but warned it could take action if the agreed changes are not implemented.
• Ticketmaster says the commitments are voluntary and maintains that event prices are set by artists, representatives or promoters, following a probe triggered by complaints of prices jumping from about £150 to over £350.