Overview

• Under the undertakings, Ticketmaster must give at least 24 hours’ notice when tiered pricing will apply to the same ticket type.
• Fans queuing online will see the full price range at entry and receive updates when cheaper tickets sell out, with misleading labels banned.
• The CMA identified failures to disclose two standing price points and the sale of “platinum” seats at up to 2.5 times standard tickets without added benefits.
• Ticketmaster will submit regular compliance reports for two years and faces enforcement if it falls short, with new CMA powers allowing fines for future breaches.
• Regulators found no evidence of algorithmic dynamic pricing in the Oasis sale; Ticketmaster denies wrongdoing and has already dropped “platinum” labels in the UK.