Overview

• Ticketmaster must give fans at least 24 hours’ notice when tiered pricing will be used for the same ticket type.
• Customers in online queues will see the full price range upfront and get updates when cheaper tickets sell out.
• Ticket descriptions must be accurate, with misleading labels removed, and the company has stopped using the “platinum” label in the UK.
• The CMA found no evidence of algorithmic dynamic pricing during the Oasis sale that triggered the investigation.
• Ticketmaster will file regular reports to the CMA for two years, with potential enforcement action for failures, including fines under the post‑April 2025 regime.