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CMA Pressures Ticketmaster to Address Misleading Practices in Oasis Ticket Sales

The competition watchdog cites concerns over pricing transparency and 'platinum' ticket labeling, urging further reforms to protect consumers.

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FILE PHOTO: A view of a mural of Oasis band members Liam and Noel Gallagher by artist Pic.One.Art on the side of Sifters record shop in the Burnage area of Manchester, Britain, August 31, 2024. REUTERS/Phil Noble/File Photo
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Oasis are credited with helping create the Britpop era of the 1990s, enjoying a fierce rivalry with London band Blur

Overview

  • The Competition and Markets Authority (CMA) has formally expressed concerns that Ticketmaster may have breached consumer protection laws during the sale of tickets for Oasis' 2025 reunion tour.
  • Key issues include the labeling of 'platinum' tickets, which were sold at premium prices without offering additional benefits, and inadequate transparency around standing ticket pricing.
  • The CMA has deemed Ticketmaster's initial changes insufficient and is consulting with the company on further reforms to improve pricing clarity and ticket labeling.
  • Despite consumer perceptions, the CMA found no evidence of algorithmic or dynamic pricing during the Oasis ticket sale.
  • The U.K. government is exploring broader regulatory measures, including resale price caps and increased accountability for ticket reselling platforms, in response to public outcry over ticketing practices.