CMA Pressures Ticketmaster to Address Misleading Practices in Oasis Ticket Sales

The competition watchdog cites concerns over pricing transparency and 'platinum' ticket labeling, urging further reforms to protect consumers.

The Competition and Markets Authority (CMA) has formally expressed concerns that Ticketmaster may have breached consumer protection laws during the sale of tickets for Oasis' 2025 reunion tour.
Key issues include the labeling of 'platinum' tickets, which were sold at premium prices without offering additional benefits, and inadequate transparency around standing ticket pricing.
The CMA has deemed Ticketmaster's initial changes insufficient and is consulting with the company on further reforms to improve pricing clarity and ticket labeling.
Despite consumer perceptions, the CMA found no evidence of algorithmic or dynamic pricing during the Oasis ticket sale.
The U.K. government is exploring broader regulatory measures, including resale price caps and increased accountability for ticket reselling platforms, in response to public outcry over ticketing practices.