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Cloudflare Pins Global Outage on Bot-Detection Update Triggered by Access Rights Error

The company says an internal permissions change produced an oversized rules file that crashed components across its network.

Overview

  • The disruption started around 12:48 CET with widespread 500 errors that also hit the Cloudflare dashboard and API.
  • Cloudflare reported the issue had been identified and a corrective change deployed, with services recovering through the afternoon under continued monitoring.
  • Access and WARP services were restored, and WARP connectivity in London was temporarily disabled as part of remediation.
  • Major customers including ChatGPT/OpenAI, X, PayPal, Ikea and Discord experienced outages or degraded performance linked to the incident.
  • Cloudflare’s support ticket portal was disrupted while dashboard chat remained available, and the company’s shares dropped roughly 5% in pre-market trading.