Overview
- Millions of sites and apps experienced global disruptions, with users seeing 500 and 503 errors and prompts to unblock challenges.cloudflare.com.
- Reports highlight outages for X, ChatGPT, Canva and Spotify, while Cloudflare’s own Dashboard and API also encountered problems and its support-portal provider had issues.
- The incident escalated shortly after 12:17 local time in Italy and was described as critical around 12:48, with recovery progressing unevenly through the afternoon.
- Cloudflare acknowledged widespread errors, said the cause was identified, and noted services were returning with elevated error rates as remediation continued.
- The impact reflected Cloudflare’s scale—about 34 million sites, roughly 20% of the web—prompting renewed focus on infrastructure concentration, recent AWS and Azure outages, and SLA-driven compensation that excludes free tiers but offers credits for Business and Enterprise plans.