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Cloudflare Implements Fix After Dashboard/API Outage Triggers Global 500 Errors

The incident underscores the risks of concentrated internet infrastructure.

Overview

  • Cloudflare acknowledged at 08:56 UTC that its Dashboard and related APIs were failing, then said at 09:12 UTC it had implemented a fix and was monitoring results.
  • Users worldwide reported Cloudflare‑branded "500 Internal Server Error" pages as platforms such as LinkedIn, Canva, Shopify, Coinbase, Kraken and Deliveroo experienced problems, and Downdetector was intermittently inaccessible.
  • Cloudflare said the issue did not affect serving cached files via its CDN or security features at the Edge, pointing to disruption centered on control functions and apps that depend on its APIs.
  • A scheduled maintenance window at Cloudflare’s ORD (Chicago) data center overlapped with the outage, a timing noted by engineers without confirmed causation.
  • Recovery appeared uneven but improving as services came back online; Indian brokers Zerodha and Groww reported restoration after directing customers to a WhatsApp backup, and Cloudflare shares briefly fell as much as 4.5% premarket.