Overview
- Transit agencies deployed Cubic’s patches by midday July 1 to bring the Clipper network back online and resume normal fare collection.
- Commuters rode for free during the outage after agencies opened fare gates on the morning of scheduled fare increases.
- MTC and Cubic suspect a fault in the midnight fare structure update triggered the system failure and are investigating the exact trigger.
- MTC plans to reimburse operators for lost fares during the disruption, though details of the compensation process are still being determined.
- The Clipper system supports around 800,000 riders daily and reached 1.35 million unique cards in May, highlighting dependence on its aging infrastructure.