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4w ago

Clipper Service Restored After Outage Disrupted Day-One Fare Hikes

MTC’s probe into a suspected midnight data update error is set to identify why Clipper failed

A BART commuter passes through the fare gate that was left open because of a Clipper outage on July 1, 2025.
BART was forced to open fare gates across the network, including here at the Powell Street station, and offer free rides due to a Clipper card outage on July 1, 2025.
Clipper experienced an outage on all transit operators on July 1, 2025.
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Overview

  • Transit agencies deployed Cubic’s patches by midday July 1 to bring the Clipper network back online and resume normal fare collection.
  • Commuters rode for free during the outage after agencies opened fare gates on the morning of scheduled fare increases.
  • MTC and Cubic suspect a fault in the midnight fare structure update triggered the system failure and are investigating the exact trigger.
  • MTC plans to reimburse operators for lost fares during the disruption, though details of the compensation process are still being determined.
  • The Clipper system supports around 800,000 riders daily and reached 1.35 million unique cards in May, highlighting dependence on its aging infrastructure.