Overview
- The Pressure Points report, released in mid‑July and based on a May survey of 1,823 clinicians across 25 countries, found 83% began using AI before their employer issued formal policies or recommended tools.
- Use is now routine: 86% of clinicians say they interact with AI daily or several times a week, a shift driven by time spent on paperwork, which 88% called their heaviest administrative task.
- Clinicians named specific risks: 68% cited hallucinations or accuracy errors, 59% worried about patient privacy, 47% feared overreliance, and 41% feared erosion of clinical judgment.
- Many clinicians still see benefits for careers and patients: 73% say AI helps them sustain a longer career, 75% report patients are comfortable with AI in care, and the most experienced doctors reported the highest daily use.
- The report underscores a governance gap that health systems and regulators must close to ensure safety and oversight; readers should note the data come from a vendor report and Heidi says its platform supports about 2.7 million patient interactions per week.