Overview
- Eligible customers who did not receive an automatic payment can now submit claims, with a 180‑day window running from Jan. 5 to July 23, 2026; Amazon has 30 days to review each claim and will issue payment after approval.
- Qualification requires U.S. Prime sign‑ups between June 23, 2019 and June 23, 2025 through specified “challenged” flows or an unsuccessful cancellation attempt, with claim‑phase eligibility limited to 10 or fewer Prime‑benefit uses in any 12‑month period.
- Refunds are worth up to $51, reflecting Prime membership fees, and will be paid via PayPal, Venmo or mailed checks, with claimants able to select a preferred method.
- The first wave of payments was sent automatically Nov. 12–Dec. 24, 2025 to members who used three or fewer benefits, delivered by PayPal or Venmo with 15 days to accept before Amazon mailed checks that must be cashed within 60 days.
- The settlement also requires clearer enrollment and cancellation design changes and includes a $1 billion civil penalty; Amazon denies wrongdoing, and the FTC urges consumers to ignore refund-related requests for money or personal data.