Overview
- Citizens Advice published an ordered comparison of 16 major UK suppliers using complaints, call-answer times and billing accuracy.
- Ecotricity and Outfox the Market lead the table overall, with Octopus Energy the best-performing large supplier inside the top five.
- OVO Energy and SSE rank near the bottom, where customers face call waits that can exceed 15 minutes and more billing accuracy issues.
- British Gas and EDF sit mid-table after some improvement in response times, though complaint handling remains a weakness.
- Ofgem increased the price cap by 0.2%, adding about 28p a month to a standard variable tariff, which has renewed guidance to weigh service quality when switching.