Citibank Mobile App Outage Disrupts Access and Triggers Fraud Alerts

Customers report login issues, long hold times with customer service, and fraud notifications as Citibank works to resolve technical problems.

Citibank's mobile app experienced technical issues starting early Wednesday, with customers reporting problems accessing their accounts and receiving fraud alerts.
DownDetector.com noted a spike in outage reports, with over 1,200 complaints logged by mid-morning Pacific time.
The bank acknowledged the issues and advised customers to use its website or contact customer service for account access while the app is being fixed.
Many customers reported long hold times when attempting to reach the bank's fraud department to address notifications they received.
Citibank has seen increasing reliance on digital channels, with 19 million active mobile users as of the third quarter of 2024, an 8% year-over-year increase.