Overview
- On August 15, Cinépolis’ app and website collapsed under unprecedented traffic, preventing many users from securing presale tickets.
- Numerous customers reported bank charges without receiving electronic tickets, raising concerns over refunds and support.
- Cinépolis recommends waiting for system maintenance to restore online sales or purchasing tickets directly at theater box offices.
- The film’s Mexico and Latin America debut remains set for September 11, with a special Cinépolis event scheduled for September 7 at Parque Toreo.
- Despite its record-breaking Japanese performance, the streaming window for Castillo Infinito is unconfirmed and may arrive in early 2026 based on franchise precedent.