Overview
- Patient service 116117 is available nationwide around the clock by phone and at 116117.de for non–life‑threatening issues, using SmED triage and arranging telephone advice, video consults or home visits when needed.
- Life‑threatening symptoms require 112, with examples cited by KVs including severe breathing problems, unconsciousness, strong chest pain, seizures, major burns or poisoning.
- Holiday opening times for Notdienstpraxen vary by region, with Berlin’s KV practices largely open Dec 24–Jan 1 (9:00–21:00, adult hours shorter on Dec 29–30, pediatric closed those two days) and city lists posted for Cologne, Hamburg, Magdeburg, Chemnitz, Stuttgart and Munich.
- Local guidance highlights specific sites and hours, such as Hamburg’s Arztruf and KV notfallpraxen, Cologne’s pediatric video hours, Chemnitz and Magdeburg readiness practices, and Stuttgart’s adult, eye and pediatric services.
- On‑call pharmacies can be found via aponet.de or by calling 0800 00 22833 (landline) or 22833 (mobile), with local outlets publishing day‑by‑day duty rosters.