Overview

• Chipotle faced backlash earlier this year over inconsistent portion sizes, prompting a reevaluation of its serving practices.
• Interim CEO Scott Boatwright confirmed the company's commitment to providing consistent portions across all locations.
• A Wells Fargo analyst's investigation revealed significant variation in portion sizes at different Chipotle locations.
• The adjustments in portion sizes, along with price fluctuations in ingredients like avocados, have affected Chipotle's profitability.
• Despite the financial impact, Chipotle has seen improved customer satisfaction metrics following the changes.