Overview

• Uber acknowledged an internal error that caused the $1.50 downtown congestion surcharge to be applied after 10 p.m., violating city policy.
• Chicago's Department of Business Affairs and Consumer Protection has ordered Uber to audit all rides since January 6, preserve records, and refund affected riders automatically.
• The surcharge, intended to discourage daytime congestion, was expanded in 2024 but exempted late-night rides to avoid penalizing intoxicated or late-shift riders.
• Uber stated it did not profit from the error, as all surcharge revenue was remitted to the city, but potential fines are under consideration.
• The incident has reignited debate over the regulation of rideshare platforms, with officials pointing to the lack of oversight compared to traditional taxi services.