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Chicago, DoorDash Reach $18 Million Settlement Over Alleged Deceptive Delivery Practices

A separate Grubhub lawsuit remains active, reflecting the city’s push for transparency in third‑party delivery.

Overview

  • Under the deal, DoorDash will provide $3.25 million to non‑partner restaurants listed without consent, $5.8 million in credits for restaurants on the platform, $4 million in customer credits, $500,000 to eligible drivers, and $4.5 million to the City of Chicago.
  • $4 million in credits for eligible Chicago users with active accounts will be automatically applied to food delivery orders starting January 28, 2026.
  • The city alleged DoorDash listed restaurants without permission, failed to disclose full costs, added a non‑mandated $1.50 “Chicago Fee,” and often showed higher menu prices than restaurants’ own.
  • Drivers who delivered in Chicago as of September 2019 will receive payments administered by Atticus Administration, supplementing a previous Illinois attorney general settlement on tipping practices.
  • DoorDash says the settlement is not an admission of wrongdoing and that it has ended the cited practices, while Chicago’s lawsuit against Grubhub remains pending in Cook County court.