Overview
- Two separate class-action lawsuits filed in Cook County this month name Coco Robotics and Serve Robotics and accuse the firms of violating Illinois’ Biometric Information Privacy Act.
- Plaintiffs say the robots’ cameras and LiDAR scanned customers’ faces and hands, stored measurements alongside names and addresses, and retained video and sensor data that may have been used to train AI.
- One suit also alleges a remote operator viewed delivery video in real time and another alleges some orders were routed to robots without customers choosing robot delivery.
- Both companies have denied collecting biometric profiles and said their cameras and sensors are used for navigation while stressing compliance with privacy rules.
- The suits seek statutory damages under BIPA and add to resident complaints, a 4,500‑plus signature petition, and reported incidents such as robots smashing or colliding with bus shelters that have raised safety and accessibility concerns for pedestrians.