Overview
- Thames Water located a burst water main on Leatherhead Road that cut supplies to the KT9/Chessington area and prompted the park to close for the day.
- Most residents and businesses had water returned by early afternoon after Thames Water put temporary measures in place and kept teams on site to complete a permanent repair.
- Chessington activated its Return Promise so tickets for the day were automatically revalidated for selected future dates within nine months rather than refunded.
- Customers who travelled to the park reported poor on-site communication and frustration about limited refund and rebooking options, with social posts and journalists documenting long waits and confusion.
- The closure came during the school summer holidays and rising temperatures under a current hosepipe ban, raising operational and safety pressures for the park and local services.