Overview
- Luke Sung admitted on Instagram that he was “condescending, hurtful, and intimidating” to influencer @itskarlabb and announced his permanent departure from Kis Cafe.
- The Hayes Valley wine bar held its final service on July 27 and will remain closed indefinitely after a flood of negative online reviews.
- The influencer’s TikTok account rose from about 15,000 to nearly 380,000 followers after her video detailing the exchange went viral.
- Yelp ratings for Kis Cafe plunged from roughly 4.5 stars to just over 2 stars, and Sung’s former restaurant Isa also faced a surge of one-star reviews.
- The episode illustrates how micro-influencers can rapidly shape hospitality reputations through coordinated digital backlash.