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Check-In Software Outage Disrupts Major European Airports as Eurocontrol Scales Back Heathrow Flights

Collins Aerospace is investigating a MUSE failure that forced manual processing at several hubs.

Overview

  • Berlin Brandenburg disconnected affected systems after reporting a cyberattack on a passenger check-in provider late Friday, leading to long lines and delays.
  • Collins Aerospace said an electronic fault in its MUSE software impacted multiple airports, limiting digital check-in and baggage drop while manual workarounds were used.
  • Eurocontrol asked airlines to cancel about half of flights to and from Heathrow between 04:00 GMT Saturday and 02:00 GMT Sunday to manage capacity.
  • Brussels Airport processed passengers manually, reported at least 10 cancellations and 17 delays over an hour, and later asked carriers to cancel half of Sunday departures to ease congestion.
  • Impact varied across the network, with Heathrow attributing delays to an external provider and Paris Charles de Gaulle and Orly reporting no effect.