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Chatbots Emerge as Emotional Companions and Productivity Allies as Corporate Governance Falls Behind

Calls for human-centred governance intensify as AI permeates therapy, productivity and daily routines

La ilustración que eligió el ejecutivo de OpenAI para relatar el éxito matemático de su modelo experimental de inteligencia artificial
Mariano Vior
Un estudio reciente revela la paradoja que genera la inteligencia artificial: se promueve su uso puertas adentro de la empresa, pero su uso público genera desconfianza
FOTO DE ARCHIVO: Un teclado se coloca delante de un logotipo de OpenAI mostrado en esta ilustración tomada el 21 de febrero de 2023. REUTERS/Dado Ruvic/Ilustración

Overview

  • Generative AI chatbots like ChatGPT, Woebot and Wysa now top global use for emotional support and life guidance
  • Workplace AI adoption outpaces formal policy with 61% of employees using tools independently and just 6% under employer guidelines
  • Mental Health Europe and MIT warn that misinterpretation, inaccurate responses, data breaches and emotional dependency pose serious risks without human oversight
  • Reports highlight potential gains such as expanded access for underserved groups, reduced administrative burdens and personalized interventions amid still-experimental evidence
  • New roles—from prompt engineers and AI ethics officers to sustainability analysts—are forming to craft governance frameworks and uphold ethical standards