Overview
- Chase Bank's updated policy will delay, decline, or block Zelle payments identified as originating from social media platforms or messaging apps.
- The policy aims to protect users from scams, as 50% of fraud claims involving Zelle stemmed from social media transactions in late 2024.
- Zelle, a widely used peer-to-peer payment app, does not offer purchase protection, leaving users vulnerable to fraud when paying untrusted contacts.
- The change follows a Consumer Financial Protection Bureau (CFPB) lawsuit against Zelle and several banks, alleging inadequate fraud safeguards and $870 million in customer losses since 2017.
- Chase may also require additional details about payment purposes and recipient contacts to assess fraud risks before processing transactions.