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Chase Bank Online Banking Glitch Results in Double Transactions and Fees

  • Chase's online banking services experienced double transactions, fees, and payments on Friday morning.
  • Customers reported long hold times with customer service due to the high call volume.
  • Zelle payments were also affected, causing some customers accounts to be overdrawn.
  • Chase apologized and said they are working to resolve the issue, reverse any duplicates and adjust related fees.
  • The problem was not due to any issues with the Zelle network, according to a Zelle spokesperson.
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