Overview
- Consumer Energy Solutions entered administration last week and says it cannot carry out repairs or resolve existing complaints, with KR8 Advisory referring customers to insurance-backed guarantees.
- The UK Government ended ECO4 at the November Budget citing poor value for money, and administrators say the decision worsened CES’s finances ahead of its failure, as ministers point to a forthcoming Warm Homes Plan and coordination with TrustMark and MCS.
- A December government letter had assured CES’s parent would complete outstanding projects, but the company now says it cannot progress remedial work or complaints.
- Welsh ministers and Powys officials are pressing UK counterparts for clarity and advising residents to seek help from Warm Wales or the Nest advice service, with some cases possibly routed via City Energy Network.
- Homeowners report leaks, flooding, power cuts and homes left without heating or hot water after CES installations, while campaigners highlight the firm’s reported £35 million pre-tax profit in 2024 to question oversight.