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Centrica Demands Octopus Energy Customer Ban Over Buffer Shortfall

Centrica’s chief claims Octopus remains short of required capital buffers despite an agreed plan, criticizing Ofgem’s tiered enforcement approach.

Overview

  • Centrica CEO Chris O’Shea urged Ofgem to bar Octopus Energy from taking on new customers for not meeting April’s per-customer capital buffer rules designed to prevent supplier failures.
  • Ofgem’s financial resilience regulations require suppliers to hold sufficient reserves per customer or secure regulator-approved plans to reach those levels within a set timeframe.
  • Octopus Energy, which holds a 23.7% market share as the UK’s largest household supplier, confirmed it missed the initial buffer deadline but says it has an agreed compliance roadmap with Ofgem.
  • The regulator defends its approach by allowing suppliers with credible capitalisation plans to continue signing customers under strict monitoring until they fulfil buffer targets.
  • In its half-year results, Centrica reported a £50 million drop in British Gas profits to £133 million and group underlying earnings of £549 million as the sector navigates cost and debt pressures.