Overview
- The Union Ministry of Rural Development has formally notified grievance redressal rules under the Viksit Bharat‑Guarantee for Rozgar and Ajeevika Mission (VB‑G RAM G) Act that require states to set up gram panchayat, block and district grievance officers.
- The rules require every physical complaint received at local offices to be entered on a designated digital platform within one working day and for complainants to receive an acknowledgement with a registration number.
- Investigations must be completed within seven working days and complaints resolved within 15 days, with automatic electronic escalation to the next level if those deadlines are missed.
- Civil‑society researchers and activists say the final text drops several worker‑friendly draft provisions such as weekly grievance days, grievance desks, mandatory panchayat reviews, and an explicit duty to lodge FIRs on prima facie financial irregularity.
- Implementation and real‑world impact will depend on state capacity, the district programme coordinator’s oversight, and whether the system requires complainant feedback or other checks to confirm that wages, work offers or job‑card corrections were actually delivered.