Overview

• The AC Class Task Force has operated nonstop since May 25, 2024, handling real-time grievances through WhatsApp number 7208819987.
• Between May 2024 and June 2025, all 11,134 complaints were addressed within two days, achieving a 100% turnaround.
• Daily reports of irregular travel plunged from an average of 79 in June 2024 to 29 in June 2025, with peak complaints halving.
• Enforcement efforts identified 122,000 ticketless travellers in AC locals, yielding Rs 4.01 crore in penalties.
• The Mumbai Division now aims to eliminate all instances of ticketless travel across its 80 AC local services carrying 78,000 passengers daily.