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11mo ago

CDK Global Cyberattacks Paralyze North AmericanCar Dealerships

Thousands of dealerships face operational chaos and delays as they revert to manual processes amid ongoing system outages.

Cars sit on a Chevrolet dealership's lot on June 20, 2024 in Chicago, Illinois. A cyber attack on CDK Global, a software provider that helps dealerships manage sales and service, has crippled the workflow at approximately 15,000 dealerships across the United States and Canada.
Vehicles for sale at a dealership in Richmond, California, US, on Friday, June 21, 2024. CDK Global, a software provider to some 15,000 car dealers, was waylaid by debilitating cyberattacks this week that have had a crippling effect on the auto sales industry.
A nationwide cyberattack on CDK Global is said to have forced some dealerships to resort to paper sales records.
Vehicles sit in a row outside a dealership, June 2, 2024, in Lone Tree, Colo. Car dealerships across North America have faced a major disruption this week. CDK Global, a company that provides software for thousands of auto dealers in the U.S. and Canada, was hit by back-to-back cyberattacks on Wednesday, June 19, 2024. (AP Photo/David Zalubowski, File)

Overview

  • Cyberattacks on CDK Global have disrupted operations at over 15,000 car dealerships across the U.S. and Canada.
  • Dealerships are resorting to pen-and-paper methods, leading to significant delays in sales, registrations, and repairs.
  • Customers are experiencing longer wait times, missed deals, and difficulties in registering vehicles.
  • Major automotive retailers have implemented alternative processes to continue serving customers.
  • Experts advise monitoring personal data and being cautious of phishing attempts due to potential data breaches.