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CCPC Issues Tipping Guidance After Study Finds Accidental Payments on Terminals

The regulator urges clearer payment design to safeguard customers’ choice.

Overview

  • An Ipsos B&A survey of 1,048 adults found nine in ten people tip at least some of the time, with women and those over 35 most likely to tip.
  • Two thirds said tipping in Ireland is becoming less voluntary, and 58% sometimes tip even when they would prefer not to.
  • One in five reported a recent bill with an unexpected extra charge, often identified as a mandatory service fee.
  • One in four people who encountered standalone tipping terminals said they tapped them by mistake; the Irish Independent reports an estimated total near €500,000 from such errors.
  • The CCPC guidance calls for easy opt-out on tip screens, clearly labeled and separate tipping devices, advance notice of mandatory charges, and a ban on automatically adding optional fees.