Overview
- CBSE acknowledged technical glitches on May 21 and 22 that caused incorrect fee deductions and payment failures for some students applying for scanned copies of Class 12 answer sheets.
- The board said it will automatically refund any excess charges to the original payment method and will provide scanned answer copies without requiring students to reapply.
- Union Education Minister Dharmendra Pradhan has sought a detailed report from CBSE and directed technical teams from IIT Madras and IIT Kanpur to examine portal stability and IT workflows.
- Four public sector banks — State Bank of India, Bank of Baroda, Canara Bank and Indian Bank — were asked to strengthen payment protocols, speed up transactions and support automatic refunds.
- Students continue to report blurred or missing pages, unmarked responses and totalling errors from CBSE’s on-screen marking process, a problem worsened by the full-scale digital rollout that processed about 98–99 lakh answer sheets and raised peak-load risks.