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CBSA Restores Airport Passport Kiosks After Nationwide Outage

CBSA cites an unforeseen maintenance fault, with manual processing preserving required security checks.

Overview

  • The agency said the issue was resolved early Monday and warned that residual customs delays could persist briefly as backlogs clear.
  • Toronto Pearson, Montréal–Trudeau and Calgary reported longer waits as passengers were routed from kiosks to staffed inspection lines.
  • Social posts described deplaning pauses at Pearson, including a WestJet passenger waiting on board for over an hour.
  • CBSA said no flights were delayed as officers continued identity verifications and received declarations throughout the outage.
  • Transport Minister Steven MacKinnon said officials were monitoring the situation and urged travellers to check flight status following similar outages in April and June.