Overview
- The outage hit Toronto Pearson, Calgary and Edmonton airports and was cleared around 3 p.m. ET after roughly six hours, with Billy Bishop and Ottawa restored earlier in the day.
- With kiosks offline, arriving passengers were routed to staffed inspection booths, leading to longer waits while officers continued identity checks and required screenings.
- CBSA president Erin O’Gorman called the recurring failures “not acceptable” and said contingency plans are in place to restore operations when systems go down.
- Public Safety Minister Gary Anandasangaree asked O’Gorman to report on recent technology challenges, with reports differing on whether the deadline is 30 or 90 days.
- The agency says recent outages also disrupted commercial processing at some land crossings, prompting manual procedures and multi‑day vehicle delays, and it is working with Shared Services Canada to reduce future risks.