Overview

• Travellers are being routed to manual primary inspection as kiosks remain offline, extending processing times at customs.
• Toronto Pearson, Montréal–Trudeau and Calgary warned of longer lines on social channels as officers handle identity checks and declarations.
• CBSA attributes the disruption to an unforeseen issue during routine systems maintenance and is coordinating with airport management to speed processing.
• The agency says flights are not being delayed, while isolated social posts about passengers stuck on planes have not been confirmed as related.
• This outage follows similar nationwide kiosk disruptions reported in April and June, underscoring recurring reliability concerns.