Cathay Pacific fires staff over mocking non-English speaking passengers

Cathay Pacific fired three flight attendants for discriminating against passengers who could not speak English well on a flight from Chengdu to Hong Kong.
An audio recording of the flight attendants mocking a passenger who asked for a "carpet" instead of a blanket in English went viral, prompting Cathay Pacific to fire the employees.
The incident angered customers and brought criticism from Chinese officials and Hong Kong's leader.
Cathay Pacific's CEO has promised to prevent future incidents and improve service.
The flight attendants union has called for Cathay Pacific to address resource shortages and pay issues to boost staff morale.