Overview

• A three-year-old boy was mistakenly served white wine instead of water on a Cathay Pacific flight from Hong Kong to London on April 24, 2025.
• The airline has apologised to the family, refunded the child’s ticket, offered upgrade vouchers, and committed to covering medical costs for the boy’s evaluations.
• Cathay Pacific has implemented immediate crew coaching, launched an internal review, and pledged enhanced training to prevent similar service errors in the future.
• The boy’s parents, concerned about potential long-term health impacts, are arranging specialist assessments and have filed complaints with aviation and health regulators.
• The incident has sparked broader discussions on child safety, corporate accountability, and in-flight service standards, amplified through social media advocacy by the family.