Particle.news

Download on the App Store

Cathay Pacific Apologizes After Serving White Wine to Toddler on Flight

The airline has launched an internal review, issued compensation, and reinforced crew training to prevent future errors.

Image
The airline confirmed the mistake and said it had taken steps to address the situation.

Overview

  • A Cathay Pacific flight attendant mistakenly served white wine to a three-year-old boy during an April 24 flight from Hong Kong to London.
  • The child’s mother, surnamed Wong, expressed concern about potential long-term health impacts and demanded stronger preventive measures from the airline.
  • Cathay Pacific has refunded the child's ticket, offered three one-class upgrade vouchers, and agreed to cover costs for pediatric medical assessments.
  • An onboard French doctor examined the boy and, along with Medlink, recommended hydration and symptom monitoring; the child has shown no symptoms so far.
  • The airline has initiated an internal review, implemented immediate crew training to improve drink service protocols, and acknowledged concerns over reduced training standards for new staff.