Overview
- The portal now foregrounds an AI chatbot that delivers concise, structured answers on Generalitat competencies with links solely to government pages.
- The homepage shifts to a services-first layout, placing institutional information below citizen tasks and life events.
- The overhaul cost about €4.7 million for development, licenses and data migration, with projected annual savings of roughly €700,000 from consolidating sites.
- A focus group of 20 citizen volunteers drawn from a 6,000-person pool tested the experience, in a process coordinated by digital secretary Albert Tort with support from Capgemini.
- A second phase targeted for July introduces dedicated areas for businesses, local entities and professionals while migrating remaining sites and reducing total portals from 137 to 74.