Overview

• The service reports more than 790,000 contacts through September 2025, including over 148,000 in September, with a year-end total projected near one million.
• Queries tied to the free Buscyl transport card reached 22,233 this year, while 1,113 interactions provided priority support to people affected by summer wildfires.
• The direct agent chat grew from 681 conversations in 2024 to 7,099 through September 2025, and an attention channel via WhatsApp has been announced for upcoming launch.
• Operational metrics include roughly 2,900 daily calls, sub-30-second responses in nearly 95% of cases, average call duration of 2.5 minutes, and a team of 80 staff with 22 telematic specialists.
• The Junta updated the service charter and approved a new regulatory decree, with rural access being expanded through agreements with provincial and municipal entities.