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Carnival Logs Record Revenue as Netflix Revisits 2013 'Poop Cruise' Disaster

Loyalty members have turned on the company after it rolled out steep new spending thresholds during its most profitable quarter yet.

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Overview

  • Netflix released Trainwreck: Poop Cruise in June 2025, featuring firsthand accounts of the engine-room fire that cut power and left more than 4,000 passengers without working toilets or air conditioning for nearly five days.
  • Carnival reported second-quarter revenues of $6.3 billion and customer deposits of $8.5 billion, surpassing its 2026 financial targets 18 months ahead of schedule.
  • The cruise line replaced its lifetime loyalty status with a requirement to spend roughly $33,000 every two years to retain Diamond tier benefits, drawing fierce backlash from long-standing members.
  • Since the 2013 Triumph incident, Carnival has invested over $500 million in fleetwide safety upgrades, including enhanced fire prevention, improved system redundancies and stricter safety protocols.
  • Passengers aboard the original Triumph voyage received full refunds, $500 payments and free future cruises after sanitation failures forced them to defecate in biohazard bags and urinate in showers.